Refund Policy

We want every order to work. If something goes wrong, we will refund or replace it as described below. This policy covers all orders on GG Bazaar, whether sold by GG Bazaar Store or by a Seller, and does not affect your rights under Malaysian consumer law.

You can request a refund if:

• your order was paid but not delivered within the stated delivery time;
• the code delivered was invalid or had already been redeemed when you received it;
• you received a different product from the one you ordered;
• the Seller cannot fulfil the order;
• you were charged more than once for the same order; or
• we cancelled the order.

Refunds are not available for:

• codes that have been revealed and redeemed by you;
• top-ups credited to the player details you entered, including where those details were entered incorrectly;
• products that work as described but were bought by mistake or are no longer wanted after delivery;
• products that do not work because of a region mismatch, where the region was clearly stated on the listing; or
• account restrictions or bans applied by a game publisher because of how an account was used.

Open the order and choose "Report a problem", or contact us at [email protected] with your order number. Please do this within 7 days of delivery, or within 14 days of your order if it was never delivered.

To help us resolve it quickly, include a description of the problem and, where possible, a screenshot of the error message shown when you tried to redeem the code, with the date and time.

For Seller orders, the payment stays in escrow while we review, so the Seller is not paid until the issue is resolved. We contact the Seller and usually respond within 3 business days. Depending on the outcome, we will:

• refund the order in full;
• refund part of the order, if only part was not delivered or did not work; or
• provide a working replacement, if you agree.

Orders are paid with GG Credits, so approved order refunds are returned to your GG Credits balance straight away, and you can use them for another purchase.

Unspent credits from a top-up can be refunded to your original payment method through our payment partner, in the MYR amount originally charged for those credits, as described in our Terms of Sale. Card, online banking and e-wallet refunds usually appear within 5 to 14 business days, depending on your bank or provider. Any difference caused by your bank's currency conversion or fees is outside our control.

If you raise a chargeback with your bank instead of contacting us, we will provide the order and delivery records to the bank. Chargebacks for orders that were delivered as described may lead to account suspension.

Questions about a refund: [email protected], or use the contact form on our Help & support page.