Terms of Sale

These Terms of Sale apply to every purchase made on GG Bazaar, together with our Terms of Use and Refund Policy. They are provided in line with the Consumer Protection (Electronic Trade Transactions) Regulations 2012.

Products sold by "GG Bazaar Store" are sold by Atmosphere Entertainment Sdn Bhd 202301046211 (1540125-W), Level 59, Exchange 106, Lingkaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur, Malaysia. Other products are sold by the independent Seller named on the listing and on your order confirmation. In all cases, payment is collected by us through our payment partner and held in escrow as described in our Terms of Use.

Products are digital and delivered electronically. Each listing states:

• what you receive (for example the amount of in-game currency or the gift card value);
• the region or account type it works with, where relevant; and
• how it is delivered: a code or PIN shown on your order page, a direct top-up to the player details you enter, or delivery by the Seller.

Product images are for identification only. Please check the region and delivery information before you buy.

Prices are shown in US dollars (US$) and include any applicable taxes unless stated otherwise. Orders are paid with GG Credits, at 1 credit per US$1 of the price, with no fee on purchases.

You buy GG Credits by topping up. A service fee for payment processing and buyer protection is added to each top-up and shown before you pay. Top-ups are paid in Malaysian ringgit (MYR): the MYR amount is calculated from the US$ value of the credits plus the fee, at the exchange rate we apply when the top-up is created, and is shown on our payment partner's page before you confirm. Your bank or card issuer may charge its own fees; these are outside our control.

GG Credits:

• can only be used to buy products on the Platform, and cannot be transferred, sold or exchanged for cash;
• do not expire while your account is open;
• are added to your account once your top-up payment is authorised, and are spent when an order is paid;
• from a top-up that you have not spent may be refunded in full to your original payment method on request within 30 days of the top-up; after that, or for credits returned to you from refunded orders, we will refund unused credits to your original payment method only where required by law;
• may be removed or frozen if they were obtained through fraud, a chargeback, a payment that was reversed, or a breach of these Terms.

Placing an order is an offer to buy. A contract is formed when your order is paid with GG Credits. Before that, we or the Seller may decline an order, for example if the product is out of stock, the price was displayed in error, or the order fails our fraud checks; in that case you will not be charged, or any payment will be refunded in full.

If you buy from more than one Seller in a single checkout, a separate order is created for each Seller.

Payments are processed by our payment partner, Presto, We accept online banking (FPX), DuitNow QR, e-wallets (Touch 'n Go eWallet, GrabPay and Boost), Apple Pay, Google Pay, and Visa and Mastercard debit or credit cards, subject to availability. We do not receive or store your full card number or security code.

If a top-up payment fails, is cancelled or expires before it is completed, no credits are added and you may try again. If you top up while paying for an order, the order is paid from your credits automatically once the top-up succeeds.

• Every order, including codes and top-ups, is checked and delivered by hand by its seller (GG Bazaar Store or an independent Seller), usually within an hour of payment and longer at busy times.
• Orders may be held for a security check before delivery; we will tell you on the order page if this happens.
• Codes and delivery details are shown on your order page. Top-ups are credited to the player details you entered.

You are responsible for entering correct player details. A top-up credited to the details you entered is treated as delivered, even if those details were wrong.

Some products have purchase limits set by the publisher or Seller, such as one weekly pass per account per week. To protect buyers and prevent fraud, we may limit quantities, delay delivery for review, or ask you to verify your identity or payment method.

For products sold by Sellers, please confirm receipt once you have checked that everything works. Orders are completed automatically 72 hours after delivery if no problem has been reported.

You can cancel an order at any time before it is paid. After payment and before delivery, contact us or use "Report a problem" and we will cancel and refund it if it has not yet been delivered. Because products are digital and delivered immediately, orders cannot be cancelled once a code has been shown or a top-up has been credited, except as set out in our Refund Policy.

Refunds are handled under our Refund Policy. Please contact us before raising a chargeback with your bank so we can help. Chargebacks raised for delivered orders without first contacting us may lead to account suspension, and we may recover amounts owed.